Terms of Service

§ 1 Scope and Provider

1.1 Scope

These Terms of Service (hereinafter "Terms") apply to all contracts, deliveries, and other services of the Ruffy Delivery Platform (hereinafter "Platform" or "Service"), which are provided via the website ruffy.myr-creative.com or associated Discord integrations.

1.2 Provider

Platform Operator:
MYR WEBOPS LIMITED
Company Number: 15868430
Registered in England and Wales
E-Mail: legal@myr-creative.com

Payment Processing and Contractual Partner for Paid Services:
MYR Creative GmbH
Hanauer Landstraße 204
60314 Frankfurt am Main, Deutschland
Handelsregister: HRB 139770
Registergericht: Amtsgericht Frankfurt am Main
Geschäftsführer: MYR Gruppe GmbH

1.3 Deviating Terms

Deviating, conflicting, or supplementary terms and conditions of the user shall only become part of the contract if we have expressly agreed to their validity in writing.

§ 2 Subject Matter and Service Description

2.1 Platform Description

The Ruffy Delivery Platform is a digital service for the secure transmission and management of files. The platform enables:

• Secure uploading and encryption of files
• Creation of one-time download links
• Management of deliveries via a dashboard
• Integration with Discord for authentication and notifications

2.2 Free Use

Basic use of the platform is free. Free users are subject to the following restrictions:

• Deliveries are automatically deleted 72 hours after the first download
• Limited storage capacity
• Standard file encryption

2.3 Paid Subscriptions (Ruffy Subscription)

We offer paid subscriptions with enhanced features:

RuffyPRO:

• Unlimited delivery retention
• Extended storage capacity
• Priority support

RuffyMAX:

• All RuffyPRO features
• Maximum storage capacity
• Premium support
• Extended statistics and analytics

§ 3 Contract Conclusion and Registration

3.1 Registration

Use of the platform requires authentication via Discord OAuth. By logging in via Discord, you agree to these Terms and confirm that you:

• Are at least 16 years old
• Are legally authorized to enter into binding contracts
• Comply with Discord's Terms of Service

3.2 Contract Conclusion for Free Use

The contract for free use is concluded upon successful login via Discord.

3.3 Contract Conclusion for Subscriptions

The contract for a paid subscription is concluded when you:

1. Select a subscription
2. Enter your payment details
3. Complete the order by clicking "Subscribe Now"
4. Payment is successfully processed

You will receive a confirmation email after successful contract conclusion.

§ 4 Prices and Payment Terms

4.1 Prices

All prices are in Euros and include statutory VAT. Current subscription prices are displayed on the platform.

4.2 Payment Processing

Payment processing is handled by Stripe. The following payment methods are accepted:

• Credit card (Visa, Mastercard, American Express)
• SEPA direct debit
• Other payment methods supported by Stripe

4.3 Due Date

For subscriptions, the amount is automatically charged from the stored payment method at the beginning of each billing period (monthly or annually).

4.4 Payment Default

In case of failed payment, we will notify you and retry the payment. After multiple failed attempts, the subscription may be suspended or terminated.

§ 5 Term and Termination

5.1 Term of Free Use

Free use is unlimited in time and can be terminated at any time without giving reasons by deleting the account.

5.2 Term of Subscriptions

Subscriptions have a minimum term corresponding to the selected billing period (monthly or annually) and are automatically renewed for the same period unless terminated in time.

5.3 Termination of Subscriptions

You can cancel your subscription at any time via the dashboard. The cancellation becomes effective at the end of the current billing period. Amounts already paid will not be refunded.

5.4 Grace Period after Cancellation

After cancelling a subscription, we grant a grace period of 30 days during which your stored deliveries remain available. After this period, downloaded deliveries are treated according to the rules for free users.

5.5 Extraordinary Termination

The right to extraordinary termination for good cause remains unaffected for both parties. Good cause exists in particular in the case of:

• Serious violations of these Terms
• Misuse of the platform
• Payment default despite reminder

§ 6 Usage Rights and Obligations

6.1 Granted Usage Rights

We grant you a non-exclusive, non-transferable, revocable right to use the platform in accordance with these Terms.

6.2 Permitted Use

You may use the platform exclusively for the following purposes:

• Transmission of files for which you have the necessary rights
• Receipt of deliveries intended for you
• Management of your own deliveries

6.3 Prohibited Use

The following uses are expressly prohibited:

• Uploading illegal, copyright-infringing, or offensive content
• Distribution of malware, viruses, or malicious code
• Misuse of the platform for spam or unwanted advertising
• Attempts to circumvent or impair the security of the platform
• Automated access without express permission
• Resale or commercial use without permission
• Use for illegal activities of any kind

6.4 Responsibility for Content

You are solely responsible for all content you upload or transmit via the platform. We do not perform content review and assume no responsibility for user-generated content.

§ 7 Data Storage and Deletion

7.1 Storage

Uploaded files are stored encrypted on our servers (Cloudflare R2). Encryption is performed using AES-256.

7.2 Automatic Deletion

For users without an active subscription, the following deletion rules apply:

• Deliveries that have been downloaded are automatically deleted after 72 hours
• Deliveries that have not been downloaded remain until download
• Upon auto-confirmation (72h after delivery without manual confirmation), the deletion period begins

7.3 Subscribers

For users with an active subscription (RuffyPRO or RuffyMAX):

• Deliveries are not automatically deleted
• Upon cancellation: 30-day grace period, then rules for free users apply

7.4 Manual Deletion

You can manually delete your deliveries at any time via the dashboard. Deleted files cannot be restored.

§ 8 Availability and Warranty

8.1 Availability

We strive for high availability of the platform but cannot guarantee 100% availability. Maintenance work will be announced whenever possible.

8.2 Warranty

The platform is provided "as is". We warrant that the platform substantially conforms to the described functions. No further guarantees or assurances are given.

8.3 Exclusion of Warranty Claims

Warranty claims are excluded in the case of:

• Damage due to improper use
• Disruptions caused by third parties (e.g., Discord outages)
• Force majeure
• Use with unsupported devices or browsers

§ 9 Limitation of Liability

9.1 Unlimited Liability

We are liable without limitation for:

• Intent and gross negligence
• Injury to life, body, or health
• Claims under the Product Liability Act
• Expressly assumed guarantees

9.2 Limited Liability

In case of slightly negligent breach of essential contractual obligations (cardinal obligations), liability is limited to the typical, foreseeable damage.

9.3 Exclusion of Liability

Liability for slightly negligently caused damages that are not based on the breach of essential contractual obligations is excluded.

9.4 Liability for Data Loss

Liability for data loss is limited to the typical recovery effort that would have occurred with regular and appropriate backup copies. We strongly recommend additionally backing up important files locally.

§ 10 Right of Withdrawal for Consumers

10.1 Withdrawal Instructions

Right of Withdrawal:
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day of contract conclusion.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by a clear statement (e.g., a letter sent by post or email).

Contact for Withdrawal:
MYR Creative GmbH
Hanauer Landstraße 204
60314 Frankfurt am Main
E-Mail: legal@myr-creative.com

10.2 Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and no later than fourteen days from the day on which we receive notice of your withdrawal from this contract. We shall use the same means of payment that you used for the original transaction for this refund.

10.3 Premature Expiry of the Right of Withdrawal

The right of withdrawal expires in the case of a contract for the provision of services if we have fully performed the service and only began performance of the service after you gave your express consent and at the same time confirmed your knowledge that you would lose your right of withdrawal upon complete performance of the contract by us.

§ 11 Data Protection

The processing of personal data is carried out in accordance with our Privacy Policy, which is available at /privacy and is an integral part of these Terms.

§ 12 Changes to the Terms

12.1 Right to Change

We reserve the right to change these Terms at any time. Changes will be communicated to users at least 30 days before they take effect via email or through the platform.

12.2 Consent to Changes

If you do not object to the changes within 30 days of receipt of the notice, the changes shall be deemed accepted. In case of objection, both parties have the right to terminate the contract at the time the changes take effect.

§ 13 Final Provisions

13.1 Applicable Law

The law of the Federal Republic of Germany shall apply, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law shall only apply insofar as the protection granted by mandatory provisions of the law of the state in which the consumer has his habitual residence is not withdrawn.

13.2 Place of Jurisdiction

For disputes with entrepreneurs, the place of jurisdiction is Frankfurt am Main. For consumers, the statutory place of jurisdiction applies.

13.3 Dispute Resolution

The EU Commission provides a platform for online dispute resolution: https://ec.europa.eu/consumers/odr

We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

13.4 Severability Clause

Should individual provisions of these Terms be or become invalid, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be replaced by a valid provision that comes closest to the economic purpose of the invalid provision.

13.5 Contract Language

The contract language is German.

§ 14 Contact

If you have any questions about these Terms, please contact:

MYR Creative GmbH
Hanauer Landstraße 204
60314 Frankfurt am Main
Deutschland

E-Mail: legal@myr-creative.com
Website: https://myr-creative.com